Frequently Asked Questions
- What are the available payment methods?
Local bank transfer to one of our banking account, Alrajhi, Alahli, and SABB.
- How i can contact you?
- call center number +966 920033104
- Skype voice call id: flyalmasria
- Live chat
- Fax +966115108702
- Egypt +201155550004
- How i can confirm my booking, which have been made through the website?
You'll have to pay for the total amount of the booking, beside sending us notice of payment, which should include the bank account number used in payment, bank account holder name, the amount sent and to wich bank account you sent the money, then we'll confirm your booking and send you the confirmation to your email address. and you can also print the confirmation from our website.
- Can i view details of booking which have been done from another agent?
No, Agents are not allowed to view each others booking informations, that's why we'll only tell you if the booking reference is exist on the system or not.
- Free weight for each passanger?
Adults, and childrens each have free weight of 25kg, 5kg of them in hand, Infants has no free allowed weight, additional weight for 25 SAR for Saudi Arabia departures and 25 EGP for Egypt departures per kilogram
Adults, and childrens each have free weight of 37kg, 7kg of them in hand, Infants has no free allowed weight, additional weight for 30 SAR per kilogram.
- First Class: Adults and Childs 30kg plus 5kg handbag and 10kg for infant on hand
- Other Class: Adults and Childs 20kg plus 5kg handbag and 10kg for infant on hand
- When I should be into the airport?
3 hours prior to the flight departure time.
- Why you are taking my mobile number in the reservation form?
It's important to write the correct contact number, incase flight canceled then the Airlines will call you and inform you about the cancelation.
- My booking is from another agent, not the website could you help me in cancelation or changing travelling dates?
Only our website customer can change or request booking cancelation through our website, else you have to go to the office where you made your booking, or any head-office for the airline.
- Can I cancel my booking
Yes, only our website customers can open this link Then you can check the cancellation fees and request cancellation.
The cancellation penalty is calculated by the airline at the time of cancellation, Note that cancellation before 48 hours from time of the trip will be the lowest penalty applied by the airline but within 48 hours from the trip, higher penalty to be applied.
To get your money back, please provide your bank IBAN number and the refund process will take 45 days
- Can I amend my booking?
Yes, only our website customers can open this link Then you can check the fees required for changing flight date, note: you must pay the fee appears to you within 15 minutes and inform us about the transfer.